MyGenomeBox is a sharing platform that gathers multiple users and partners to share their DNA services. MyGenomeBox provide services to receive reports from various partners.
Please feel free to contact us at
The information you entered when you sign up (Gender, Date of Birth) can be used to analyze your DNA.
The information of Gender, Date of Birth can be changed in 'My Account' menu at all time
You can sign up at any time without your DNA data. However, You will have limited access to services.
First, please check your spam or junk email folder just in case the verification email got delivered there instead of your inbox. If there is still no verification email, please let us know your email address through Submit a Request.
Your e-mail account may be disabled or not received MygenomeBox System Email when you change it. Please let us know your e-mail address through Submit a Request.
Your account can not be changed. Please create new account if you want another account. However, your existing points and purchased apps won’t be interlock.
If you want to find your account, please let us know your name and date of birth through Submit a Request.
You can see the result through report which uses your DNA information to analyze. It also provides personalized guidance for the results.
Please feel free to contact us at Submit a Request.
If you want to withdraw from MyGenomeBox, Please let us know your email address through Submit a Request.
Refunds are made according to our Refund Policy. Please refer to the Refund Policy.